Watch: Woman gets yelled at by McDonald’s drive-thru worker in viral TikTok video, “You f***ing b***h!”
Ten minutes before closing time, the woman ordered large fries, and the drive-thru clerk lost his temper.
Using foul language, McDonald’s staff can be heard insulting the customer in a popular TikTok video submitted by user @hails.mae. The woman asked him to add large fries to her order, which had cost $61.30, and he responded angrily. The employee snapped, “You know we close in 10 minutes, you f***** gb***h. Come on, displaying his annoyance. The video was created as a joke, it was later discovered.
The video got around 8 million views when it was first posted in late 2020. Since then, people have shared the video multiple times and responded to it in various ways. Recently, the TikToker reposted the video, which received almost a million views. While many lambasted the employee for his actions, others expressed sympathy for him as they understand the burnout experienced by hospitality workers.
A customer receives their order from a McDonald’s drive-thru employee February 9, 2009 in San Francisco, California. McDonald’s, a fast food company, posted a 7.1% rise in same-store sales in January as consumers sought cheaper food options as the economy weakened.
@hails.mae added two videos on TikToker. First, she asks the cashier to “add large fries” to her current order. The staff member then yells at the woman and tells her in not-so-kind terms that they had to close in ten minutes. The second video that the same user uploaded indicates that the first was a prank and that the TikToker had actually asked McDonald’s staff to be rude to her.
Public opinion of the viral video was divided, with many decrying the employee’s rudeness. One guy said, “You should never communicate with anyone that way. Always be nice. He needs to be fired, it’s his job, said one person who demanded his dismissal. Another person wrote: “I sincerely hope it was one of his friends playing a prank on him, but if not he should be fired. Customers sometimes take priority in these situations.
On July 15, 2022 in Houston, Texas, a cashier calls a customer at a Kroger grocery store. According to the Commerce Department, U.S. retail sales rose 1.0% in June as customers increased their spending on a variety of goods including furniture, food and gasoline.
There were others who felt sorry for the worker. I really feel his anguish, replied one person. “Bro expressed what everyone was thinking,” added another.
Another viewer offered to help, writing, ‘ANYONE who travels anywhere until the last 15 mins of lockdown is doing me wrong lol’, as a way of expressing their support.
Whether “the customer is always right” is true is a question that will never be answered. People in the retail and hospitality industries frequently talk about their harrowing experiences. In fact, burnout happens to them frequently. Irritability, mood swings and depression are symptoms present. They express their frustration with their laziness and lack of motivation. Employers should be aware of these symptoms of burnout and take preventative measures to ensure the general well-being of the people in their care.